Privacy Policy

WWW.SPBIKESERVICES.COM website is owned by SPBIKESERVICES, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by WWW.SPBIKESERVICES.COM, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using WWW.SPBIKESERVICES.COM website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

SPBIKESERVICES may collect information reasonably necessary to provide and manage its services, including contact details, vehicle details, location information, booking information, payment information, and service history.

Such information may be used for purposes including:

  • Processing bookings

  • Providing services

  • Communicating with customers

  • Sending service updates

  • Maintaining service records

  • Processing payments

  • Handling warranty requests

  • Customer support

  • Improving services

  • Meeting legal and regulatory requirements

SPBIKESERVICES will handle personal information in accordance with applicable Indian laws and its Privacy Policy.

Customers may contact SPBIKESERVICES regarding questions or requests relating to their personal information, subject to applicable law.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via spbikeservices5@gmail.com.

Your Rights

If you are a customer or resident in India, you may have certain rights in relation to your personal data under applicable Indian data-protection laws, including the Digital Personal Data Protection Act, 2023, and rules or regulations made under it, as applicable.

Depending on the circumstances and applicable law, these rights may include:

  • The right to access information about the personal data being processed by us.

  • The right to request correction of inaccurate or incomplete personal data.

  • The right to request deletion of personal data, where permitted under applicable law.

  • The right to withdraw consent where processing is based on your consent.

  • The right to raise a grievance regarding the processing or handling of your personal data.

  • The right to nominate another individual to exercise your rights in accordance with applicable Indian law.

  • Any other rights available to you under applicable Indian data-protection laws.

If you would like to exercise any applicable right or raise a privacy-related concern, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.

We may process your personal information where necessary to provide and manage our services, fulfil our contractual obligations, respond to your requests, comply with legal obligations, protect our legitimate business interests, prevent fraud or misuse, maintain service records, process payments, provide customer support, and for other purposes described in this Privacy Policy, subject to applicable Indian law.

Where your personal data is transferred, stored, or processed outside India, we will take appropriate measures and comply with applicable requirements under Indian data-protection laws relating to such transfer or processing.

Contact Us

If you have any questions about your personal data, wish to exercise an applicable privacy right, or want to raise a grievance regarding our handling of your personal information, please contact:

SPBIKESERVICES
Phone: +91 8073935075
Email: spbikeservices5@gmail.com
Address: Saanvi Bike Garage, Begur–Mylasandra Road, Bengaluru, Karnataka – 560068

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to spbikeservices5@gmail.com.